Privacy Policy

We take your privacy seriously here at Lumareth Strong. This ain't just legal jargon - it's how we actually handle your info.

Last Updated: October 28, 2025

Quick Jump
Info We Collect How We Use It Data Sharing Cookies & Tracking Your Rights Data Security Data Retention Policy Changes Contact Us
Got Questions?

If anything here doesn't make sense or you wanna know more about how we handle your data, just give us a shout.

service@lumarethstrong.info

Welcome to Our Privacy Policy

Look, we get it - nobody really wants to read through pages of legal stuff. But here's the deal: at Lumareth Strong Auto Repair, we're gonna be straight with you about what info we collect and why we need it. Running a heavy-duty truck repair shop means we handle sensitive info about your fleet, your rigs, and your business. We don't take that lightly.

This policy applies when you use our website, call us for service, bring your trucks in, or sign up for our fleet maintenance programs. Basically, if you're dealing with us, this is how we're handling your data.

What Information We Collect

We collect different types of info depending on how you're working with us. Here's the breakdown:

Contact & Business Info
  • Your name, phone number, and email address
  • Company name and business details if you're running a fleet
  • Billing address and payment information
  • Emergency contact info for 24/7 roadside calls
Vehicle Information
  • VIN numbers, make, model, and year of your trucks
  • Service history and maintenance records
  • Mileage and operating conditions
  • Parts and repairs we've done on your rigs
  • Warranty info and manufacturer details
Website Usage Data
  • IP address and browser type
  • Pages you visit and how long you stick around
  • Device info and screen size (helps us make the site work better)
  • Referral sources - like how you found us
Communication Records
  • Phone call logs and recorded conversations (we'll tell you if we're recording)
  • Emails and text messages you send us
  • Service appointment notes and requests

How We Use Your Information

We're not collecting this stuff just for kicks. Here's what we actually do with it:

Service Delivery

Schedule repairs, order the right parts, keep track of what we've worked on, and make sure your trucks are road-ready.

Fleet Management

Track maintenance schedules, send reminders when service is due, and help you keep your whole fleet running smooth.

Billing & Payments

Process payments, send invoices, handle warranty claims, and keep financial records straight.

Communication

Get in touch about your service, send appointment reminders, and reach out in emergencies.

Legal Compliance

Meet safety inspection requirements, maintain records as required by law, and protect everyone's interests.

Improvement

Figure out what's working and what ain't, improve our services, and make the website easier to use.

Who We Share Data With

We're not in the business of selling your info to random companies. But sometimes we gotta share data to get the job done:

Parts Suppliers & Manufacturers

When we order parts for your truck, we share vehicle details and VIN numbers with suppliers. Can't get the right parts without it.

Payment Processors

Credit card companies and payment processors handle your financial info securely. We don't actually store your full card numbers on our systems.

Warranty & Insurance Companies

If you're making a warranty claim or dealing with insurance, we'll share service records and repair details as needed.

Service Partners

For specialty work or roadside assistance, we might bring in partners who need basic info about your truck and location.

Legal Requirements

If the law says we gotta hand over info - court orders, safety investigations, that sort of thing - we'll comply. But we'll let you know unless we're legally prevented from doing so.

Important: We'll never sell your personal information to marketers or data brokers. That's not how we roll.

Cookies & Tracking Technologies

Yeah, we use cookies on our website. Not the chocolate chip kind - the digital ones that help the site work better. Here's what's going on:

Essential Cookies

These keep the website functioning. They remember stuff like your form entries so you don't have to type everything twice if something times out.

Analytics Cookies

We use these to see which pages people actually look at and where folks are getting stuck. Helps us make the site less annoying to use.

How to Control Cookies

Most browsers let you block or delete cookies. Check your browser settings if you wanna do that. Just know that some parts of the site might not work as smoothly without 'em.

Your Privacy Rights

Under Canadian privacy laws (PIPEDA and all that), you've got some rights when it comes to your personal info. Here's what you can do:

Access Your Data

You can ask us what info we've got on you. We'll give you a copy, though we might need to verify who you are first.

Correct Mistakes

If something's wrong in your records - wrong address, misspelled name, whatever - let us know and we'll fix it.

Delete Your Info

In some cases, you can ask us to delete your data. We'll do it unless we need to keep it for legal reasons or active service work.

Withdraw Consent

If you don't want marketing emails or texts anymore, just tell us. You can opt out anytime.

File a Complaint

If you think we're mishandling your info, you can complain to the Privacy Commissioner of Canada. But we'd rather you talk to us first so we can make it right.

To exercise any of these rights, shoot us an email at service@lumarethstrong.info or give us a call at (604) 555-7823.

How We Protect Your Data

Security ain't just about fancy tech - though we've got that too. Here's how we keep your info safe:

  • Secure Storage: Digital records are encrypted and stored on secure servers with restricted access.
  • Physical Security: Paper files are locked up in our shop. Only authorized folks can get to 'em.
  • Access Controls: Our team only sees the info they need to do their job. The guy at the front desk doesn't need your payment details, and the mechanic doesn't need your full financial history.
  • Secure Transmission: When you submit info through our website, it's encrypted (that's what the little lock icon in your browser means).
  • Regular Updates: We keep our systems patched and updated to protect against new security threats.
  • Staff Training: Everyone on our team knows how to handle customer info properly. It's part of the job.
Real Talk: No system is 100% hack-proof. We do our best, but if there's ever a data breach, we'll let you know right away and help you deal with it.

How Long We Keep Your Data

We don't hang onto your info forever, but we can't delete everything immediately either. Here's the timeline:

  • Active Service Records: As long as you're a customer and for a reasonable time after (usually 7 years for tax and warranty purposes).
  • Fleet Maintenance Logs: We keep these for the life of your fleet relationship plus 7 years after you stop using our services.
  • Financial Records: Required by law to keep for 7 years minimum.
  • Safety Inspection Records: Kept according to BC provincial requirements (typically 5-7 years).
  • Marketing Lists: Until you ask us to remove you, then it's gone within 30 days.
  • Website Analytics: Usually kept for 2 years, then it's automatically purged.

When we don't need data anymore, we securely delete or destroy it. Digital files get wiped, paper gets shredded.

Changes to This Policy

Sometimes we gotta update this policy - new laws, new services, new tech, whatever. When we make changes, we'll update the "Last Updated" date at the top of this page.

If it's a big change that affects how we handle your data, we'll let you know directly by email or put a notice on our website. We're not gonna pull any sneaky changes on you.

It's worth checking back here once in a while, especially if it's been a year or two. Things change in the digital world pretty fast.

Questions About Privacy?

If you've got questions, concerns, or just wanna chat about how we're handling your info, here's how to reach us:

Lumareth Strong Auto Repair

2847 Industrial Way, Surrey, BC V3S 7C4

(604) 555-7823

service@lumarethstrong.info

Privacy Officer: We take privacy seriously. When you contact us about privacy matters, your inquiry goes straight to management.

Common Privacy Questions

Nope, never. We're not in that business. Your info stays with us except when we need to share it to provide service (like ordering parts) or when required by law. We don't sell customer lists or data to marketers, period.

Absolutely. Just send us a request in writing (email works fine) and we'll get you a copy of your personal info and service records. We might need to verify your identity first - can't just hand out customer data to anyone who asks, you know?

We'll keep your service records for a while (usually 7 years) in case you need warranty work or have questions about past repairs. After that retention period, we securely delete everything unless there's a legal reason to keep it longer. If you want us to delete your marketing info right away, just let us know.

We use encrypted payment processors that meet PCI-DSS standards - that's the industry standard for handling credit card info. We don't actually store your full card numbers on our systems. When you pay, the sensitive data goes straight to the payment processor in encrypted form.

In most cases, yes. However, there are some situations where we legally have to keep certain records - like financial documents for tax purposes or safety inspection records required by provincial regulations. We'll delete everything we can and explain what we need to keep and why.

We use basic analytics to see how people use the site - stuff like which pages get visited and how long folks stick around. This helps us make the site better. We're not tracking you across the internet or building detailed profiles. Most of what we collect is anonymous aggregate data.

Only the folks who need to see them to do their job. Our mechanics can see vehicle service history, the front desk can see appointment info, and management can see financial records. Everyone signs confidentiality agreements and knows that customer privacy is serious business around here.

If there's ever a security incident that affects your personal info, we'll notify you as soon as possible - usually within 72 hours of discovering it. We'll tell you what happened, what data was affected, and what steps we're taking to fix it. We'll also report it to the Privacy Commissioner as required by law.